Two days ago I asked my PA to contact Telkom to cancel my residential ADSL service. After holding on for more than one hour, she eventually spoke to a consultant and transferred the call to me.
This is after I held on for more than half an hour to try to get to a consultant for the same purpose.
No wonder many customers complain about Telkom, about their poor service.
From an investment perspective, how can investors have confidence in a company that provides poor customer service?
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